Terms & Conditions

1. Introduction

This website is operated by Diamond Care Homes, a provider of residential care services in the United Kingdom.

Throughout these Terms & Conditions, references to "we", "us" and "our" refer to Diamond Care Homes.

References to "you" and "your" refer to any individual accessing or using this website.

These terms apply to your use of the website and its content. They do not replace any separate agreements relating to residential care or other services.

2. Use of Our Website

Our website is provided to help visitors learn more about Diamond Care Homes, our care services and our locations.

When using our website, you agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to our website, servers or connected systems.
• Introduce viruses, malware or other harmful technology.
• Interfere with the operation, security or availability of the website.
• Copy, reproduce or distribute website content in violation of applicable intellectual property rights.
• Use the website in a way that infringes the rights of others.

We may take reasonable steps to protect our website and its users against misuse.

3. Website Information

We aim to ensure that the information published on our website is accurate, relevant and up to date.

However, information about our care homes, facilities, services and availability may change from time to time.

While we take reasonable care when preparing website content, we cannot guarantee that every detail will always be complete or current.

We recommend contacting Diamond Care Homes directly to confirm specific details about our services, accommodation, availability and admissions.

4. Enquiries & Our Services

Visitors may contact us through the website, by telephone, email or other available communication methods.

When submitting an enquiry, you should ensure that the information provided is accurate and relevant.

Submitting an enquiry does not automatically create a contractual relationship or guarantee the availability of accommodation or services.

Admission to a Diamond Care Homes service may be subject to an assessment of individual care needs, suitability, availability and any applicable admission procedures.

Any formal agreement relating to residential care, accommodation, fees or other services will be governed by the relevant separate agreement provided to the resident or their authorised representative.

5. Intellectual Property

Unless otherwise stated, the content published on this website, including text, images, graphics, logos, design elements and other materials, is owned by or licensed to Diamond Care Homes.

Website content is protected by applicable copyright, trademark and intellectual property laws.

You may access and view website content for your personal, non-commercial use.

You must not reproduce, modify, distribute, republish or commercially exploit website materials without appropriate permission from the relevant rights holder, except where permitted by law.

6. Third-Party Websites & Links

Our website may contain links to external websites operated by third parties.

These links may be provided for convenience or to help visitors access additional information.

Diamond Care Homes does not control the content, security or privacy practices of external websites.

The inclusion of an external link does not necessarily indicate endorsement of the website or its services.

We encourage visitors to review the terms and privacy policies of third-party websites before using them.

7. Limitation of Liability

We take reasonable steps to maintain the security, functionality and availability of our website.

However, we cannot guarantee that the website will always operate without interruption, technical errors or temporary periods of unavailability.

To the extent permitted by applicable law, Diamond Care Homes will not be responsible for losses arising solely from temporary website interruptions or technical issues beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms affects any statutory rights that cannot lawfully be excluded or restricted.

8. Privacy & Cookies

Diamond Care Homes respects the privacy of individuals who visit our website or contact us.

Personal information provided through our website is handled in accordance with our Privacy Policy and applicable data protection legislation.

Our website may also use cookies and similar technologies.

For further information, please review:

• Privacy Policy
• Cookie Policy

These links use relative website addresses and will continue to work when our website moves to its final domain, provided the page paths remain unchanged.

9. Changes to These Terms

Diamond Care Homes may update these Terms & Conditions from time to time.

Changes may be made to reflect updates to our website, services, business operations or applicable legal requirements.

Updated terms will be published on this page.

We encourage visitors to review these terms periodically.

10. Governing Law

These website Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights or protections that apply.

11. Contact Us

If you have any questions regarding these Terms & Conditions or the information provided on our website, please contact us.